To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
What do I do if I am experiencing low pressure?
Check your property and the surrounding area for possible leaks. Stand next to your hot water tank and listen! If you can hear water running, it could mean that there is an open faucet or broken line which can cause a sudden loss of water pressure. If you don't find any obvious signs of a leak, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Run your water for a few minutes and if it does not clear up, call us to report the problem.
What chemicals does our utility district add to the water?
LMWD does not use any chemicals! Your water is cool crisp mountain water!
If we were to ever use any chemicals, they would be approved by the National Safety Foundation for treatment of drinking water.
Why does debris come out of the faucet when running hot water?
It is possible that your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
How does the District know when there is a major water loss in the system?
We have an 86,000 gallon water tank with an automatic level indicator that communicates with the well pump If the water tank drops below 14.5 ft level, the well pump automatically runs and pumps water to the tank until it reaches about 14.75 ft level. The pump runs as long as it takes to fill the tank to the 14.75 ft level. The General Manager reads and records the well pump running hours and daily output every morning. If there is a surge in the number of hours that the well pump runs and there is no logical explanation as to the reason, the GM will request that the LM contractor (Lance) read all the meters. The meters are read electronically by the LM contractor driving around and reading the signal from each meter, which usually takes about one hour. The General Manager then posts these readings to an excel spreadsheet which calculates the water usage of every Customers since the last meter reading. The General Manager then looks for any unusually high-water usage in the time period. This process usually takes about 2 hours for the General Manager to determine the source of the problem. The General Manager will then contact the LM contractor and ask them to further investigate and correct the issue if possible. If the leak is not accessible to the LM contractor, the General Manager will contact the Customer to correct the issue immediately.
Does the District charge Customers when there is a major water loss at their home or condo?
The District has a policy to charge a Customer a tank draining fee of $250.00 and all costs associated with locating the leak. The policy limits the costs to a total charge of $1,000.
